Industry Leader with Award Winning Service
UMS Banking’s team of caring professionals have been the recipient of several Outstanding Service awards from our industry peers and our clients’ associations. Unique to UMS is the highest standard of appreciation for not just our agent banks and our merchant clients, but internally for one another as a fast and efficient workforce.
Often, the challenge for many financial institutions in finding a compatible merchant bankcard provider is the pinpointing which company will treat your valued clientele with same level of service and respect that your own bank does. This is a small community and one that is so competitive, so service is of the utmost importance.
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Our Clients Say it Best
A top company/resource in seeking guidance for transitioning to the chip credit card machine. Joe and Ryan have been super helpful with their knowledge and expertise.–Denise
All employees I have had dealings with have been great. Joe is above well above the norm for customer service. I am always happy when I get him when I call.–Stacy B.
Always look forward to working with your people once a year for my fundraiser!! Very efficient,helpful, kind and professional!! Thank you UMS!! I have referred you and will continue to do so!!–Karen
Amazing service! thanks!–Steven B.
As always, UMSBanking has been by far the best service my business has acquired. Keep up the great service and outstanding customer service.–Steve S.
Great Customer Service, very happy I got all of my questions answered efficiently and quickly!–Rita H.
Great customer support & service representative!–Jennifer K.
Great Support! Thank you very much.–MaryAnn R.
He was VERY patient with me.–Kenn F.
I also like that your staff (Eliza & Dylan) are so stable. It's a pleasure to call and get the same people we've dealt with in the past. We are very satisfied with UMSbanking's service.–James H.
I had very little wait time to get through to a representative, which is always most helpful. No one likes to be left on hold for long periods of time.–M. Gorman
I have always received great customer service with UMS. Every agent in each department is well trained so my questions are answered instantly or my issue is resolved. No yearly contract and customer service that represents a company that knows the customer is the only reason they are profitable.–Alan P.
I love being able to quickly reach a real live person for assistance. It makes a big difference on service. I don't feel like I'm dealing with a circular uncaring automated service of a big corporation that has no time interest in individuals. It's the friendliest and most helpful service I've had in a long time and it is a breath of fresh air. It is very much appreciated have my questions handled to my satisfaction within 5-10 minutes. I was even called back when inadvertently disconnected! Thank you!–Lexi G.
I love the quick attention to details- always!–Ruth S.
I won't change cause I always can get help!!–Teena
Its been a pleasure dealing with someone who has great customer service skills.–Angie R.
My tech was great! UMS service was wonderful, first by calling me to help set up the new machine. 2nd because when I called, there was someone immediately there to be of assistance. My tech was patient, kind and personable. Thank you very much.–Mikki S.
Old school ultra professional in every aspect. I would never even think of doing business with anyone but you guys. It doesn't get any better. Dean Schiavo–Cindy B.
Our contact is once or twice per year to activate our merchant machine to use at our fundraisers. Everyone is ALWAYS very helpful and patient. I can only say you have a great group of employees.–Robert C.
The customer care department is always very helpful. I love that the wait times are minimal and the staff is very knowledgeable and efficient in their service.– Tino A.
The Customer Care Person was very professional, and helpful. I was very happy with the help he provided me. Thank you.–Aileen
The rep was knowledgeable,helpful and answered my questions.–Donna M.